Is your deposition services firm high-tech—but LOW TOUCH?
When it comes to depositions, reliability and performance matter. One small glitch can do irreparable damage to your reputation, or take time you don’t have, to fix it.
At Henderson, we deliver truly attentive service from a team that works with you from the start of a project to the end. It’s just one way that we provide you with consistently exceptional experiences—again and again. So before you call another firm, ask yourself:
HAVE YOU HAD NO ONE TO TALK TO IN A CRISIS?
“Going beyond the call” means we “take your call” at 3 a.m. Stuff happens. Your assistant forgets to schedule a court reporter, or to tell us when a location or time has changed. Or maybe you’re working into the night writing a brief, and need a key exhibit or transcript. At Henderson, your “after-hours” call is answered by a member of senior management. A real person – not a recording. Our people can also access all of your archived documents 24/7. We do things like this all the time. In fact, your extraordinary situation is ordinary to us.
HAVE YOU TALKED TO “CLIENT SERVICE” REPS WHO CAN’T MAKE A DECISION?
We care about you, not hierarchy. Each of us can be “judge and jury.” Recently, a Baltimore client called us at 10 p.m. in a full-blown panic. She needed a hard copy of the transcript delivered to a Denver courthouse at 9 a.m. the next day. Our service representative left the office and caught a 6 a.m. flight from Dulles to Denver. He hand-delivered the certified original transcript at 8 a.m. (Denver time). We invest in the right things to do, because we know how important they are to you. We are legal professionals serving legal professionals. Each of us knows what we would demand.
DOES THAT REPORTING FIRM REALLY NEED 15 OFFICES TO HELP YOU?
We have one world headquarters – not 15 offices. (That’s a benefit to you, not a hindrance.) Frequently, depositions and efforts need to be coordinated worldwide. Our competitors often say that having multiple offices can help you. To the contrary. At Henderson, you’ll work with a single team (under one roof). We’re friendly and easy to work with. What makes us better? We talk to each other, because we work together (next to each other). When you need a solution, we don’t call another office and ask a favor of someone we’ve never met. We make things happen seamlessly for clients because we work seamlessly. Get us on the phone – we’ll get things done.
IS YOUR REPORTING FIRM TOO BIG TO FOCUS ON YOU?
We’re big. We’re worldwide. Yet we operate like a boutique office. We only send our best court reporters and videographers to your deposition. In fact, our real-time database tells us which reporters achieve “high marks” from clients and in which specialties our people excel. So whether it’s complex litigation, or intellectual property, or other specific practice areas, our hands-on team will provide the best solution for you.
“One location. One team of dedicated people.”
That’s how Gary Sharn characterizes Henderson’s formula for bringing clients a satisfying and seamless level of professional deposition services.
As Henderson’s Director of Business Development, Gary explains, “We are one team of dedicated people that gets involved at the outset and stays involved through a project’s completion. When a request comes in, I ‘walk it’ down the hall, call a meeting, and get everyone on the same page. No telephone tag. No waiting for an email response.”
Over the past six years, Gary has helped Henderson Legal Services manage more than 6,000 simple and complex depositions – in every state, Guam, the Virgin Islands, throughout Europe, and Asia. Mostly through referrals from one attorney to another, our roster of clients has grown to include more than 999 law firms across the U.S.
Unlike other court reporting firms, Henderson knows that having multiple locations only sounds good – until clients experience it. Gary adds, “Multiple outposts create significantly higher overhead – which other court reporting firms pass along to clients. Separate offices also create communication problems between ‘colleagues’ who’ve never met or worked with each other.”
At Henderson, Gary walks 30 feet to the company’s production department, 20 feet to the client services department, and 18 feet to the scheduling group. And if Gary doesn’t take the request, a Henderson client services representative follows the same protocol.
“We’re dedicated, organized and all in this together – along with hundreds of court reporters we’ve called upon previously. It’s critical to find the ‘right fit’ for each client and each deposition. Using our database, we analyze our people’s performance and, especially, client satisfaction. We’re reachable 24/7 and clients talk to a real person, not a machine, whenever they call. Our on-time delivery rate of transcripts and other materials is 98%. Our competitors don’t even measure this,” Gary adds.
Please visit hendersonlegalservices.com or contact Gary to learn more about our worldwide court reporters.